Effective Date: 19 December 2024
At Speak English Get Feedback, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).
1. Data Controller
The Data Controller responsible for your personal data is: Speak English Get Feedback
Email: accounts@speakenglishgetfeedback.com
2. Information We Collect
We collect and process the following types of personal data:
- Contact Information: Name, email address, phone number (if provided).
- Payment Details: Billing address, payment card details (processed securely via Stripe).
- Technical Information: IP address, browser type, and other data collected via cookies (see Section 7).
- Class Information: Your learning objectives, language proficiency level, and any materials or notes shared in the contact form.
3. How We Use Your Data
We process your personal data for the following purposes:
- To schedule and conduct English language classes.
- To process payments securely and issue invoices.
- To communicate regarding class bookings, cancellations, and follow-ups.
- To provide personalized learning materials based on your goals.
- To improve our website and services through analytics.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent: When you provide your data voluntarily via contact forms or bookings.
- Contractual Necessity: To deliver services you have purchased.
- Legitimate Interests: For improving our services and ensuring the security of your information.
- Legal Obligation: For complying with financial and tax regulations.
5. Data Sharing
We do not sell, rent, or trade your personal data. However, we may share your data with trusted third parties:
- Payment Processors: Stripe, for secure handling of payments.
- Video Conferencing Platforms: Google Meet, Zoom, Skype, or Teams, as required to conduct classes.
- Analytics Providers: To monitor and improve website performance.
All third parties are required to handle your data in compliance with GDPR.
6. Data Retention
We retain your data only for as long as necessary:
- Contact and class-related data: Up to 12 months after your last session.
- Payment and financial data: As required by law (e.g., 7 years for tax purposes).
- Analytics data: As specified by the cookie provider’s policy.
7. Cookies and Tracking
Our website uses cookies to improve your experience:
- Essential Cookies: Required for the website to function.
- Analytics Cookies: To understand how you interact with our site.
You can manage your cookie preferences through your browser settings or opt out of non-essential cookies.
8. Your Rights Under GDPR
Under GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request corrections to your personal data.
- Erasure: Request deletion of your data (“right to be forgotten”).
- Restriction: Limit how we process your data.
- Data Portability: Receive your data in a machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, contact us at accounts@speakenglishgetfeedback.com. We will respond within one month.
9. Data Security
We implement industry-standard measures to protect your data, including:
- Encryption of payment data.
- Secure storage of personal information.
- Regular security audits.
However, no system is 100% secure. Please notify us immediately if you suspect any unauthorized access to your data.
10. International Data Transfers
If you are located in the EU/EEA, your data may be transferred to third countries (e.g., the United States) where our service providers are located. These transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).
11. Children’s Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children. If we discover that a child’s data has been collected, it will be deleted promptly.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Effective Date” will be revised.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: info@speakenglishgetfeedback.com
- Contact Form
Thank you for trusting Speak English Get Feedback with your personal information. We are committed to maintaining your privacy and ensuring your data is secure.