Last Updated: 6 June 2025

Please read our Refund and Cancellation Policy carefully to understand your rights regarding payments, cancellations and refunds.


1. General Refund Policy


2. Rescheduling and Student Cancellation

All course packages include FREE cancellations for added flexibility:

Preparation Course:

Conversation Course:

Fluency Course:


3. Instructor Cancellation


4. Class Packages


5. Class Credit Transfers


6. Credit Transfer Process

To request a class credit transfer, follow this process:


7. Non-Refundable Items

The following are non-refundable under all circumstances:


9. Contact Us

If you have any questions about this Refund Policy, please contact us via:

By purchasing our services, you agree to this Refund and Cancellation Policy. We appreciate your understanding and look forward to helping you achieve your English learning goals.


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